At Surf & Turf Meat Market we provide the best customer experience possible and that is why you can call or text us at any time! Check out our Contact Us page if you have any further concerns. Please feel free to reach out to us!
For local and non-local deliveries, please double-check the address before and after placing an order. Your package will arrive at the set address we have received when placing the order. If your package has not been shipped, and the address was incorrect, we will change the address to the correct address before shipping. If your package has been shipped and the address was incorrect, we cannot guarantee perfect condition due to the reroute in our delivery service. We do not ship to PO Boxes.
Our products are perishable, therefore, we cannot accept returns. If you are not satisfied with our product, please Contact Us within 72 hours of your product’s delivery. We will make sure that as a customer, you are satisfied. One refund or replacement per customer. Please keep in mind that refunds take approximately 2 business days to complete.
If the order has not been processed and fulfilled, we can process cancellations and changes to the order. For example, we can add or remove products from the order. In the case of removing products, please keep in mind that refunds take approximately 2 business days to complete. In order to avoid this issue, please review your order before placing it. Unfortunately, we cannot process cancellations and changes once your order has been placed. Please review your order before placing it.